Continuous support and development for a platform handling tens of thousands of appeals
tecnov8 has supported Appeals Centre Europe to develop and optimise its appeals platform. Our leadership team was instrumental in designing and building the platform in 2024. Since the support agreement transferred to tecnov8 in 2026, the same team has continued to support, maintain and improve it.
withtecno- Client
- Appeals Centre Europe
- Team involvement
- Since 2024
- tecnov8 support agreement
- Since 2026
- Scope
- Marketing website, appeals portal, internal Case Review Tool and Dynamics 365 helpdesk
- Scale
- Tens of thousands of appeals handled
The platform
One journey, from appeal submitted to decision made
Appeals Centre Europe settles disputes between people and social media platforms about content decisions in the EU. Its platform supports the whole journey, from an appeal being submitted to a decision being made.
The platform has three connected parts:
01
Public website
Explains the service and guides people towards submitting an appeal.
02
Appeals portal
Where people submit cases and track their progress.
03
Case Review Tool
The internal system that supports ACE's teams in reviewing, managing and resolving appeals.
Where it began
The people who designed it still know it from the inside
In 2024, before tecnov8 was formed and while ACE was being established, members of our leadership team led the discovery, architecture, design and build of the platform ACE runs on today.
The goal was to build a market leading appeals platform, and the brief was demanding. ACE had an ambitious launch timeline, a large steering committee and stakeholders across several departments. The platform had to give people a clear way to submit and track appeals, while giving ACE’s teams a comprehensive system for reviewing cases and making decisions.
The team ran an in depth discovery process to agree the platform’s architecture, workflows and functionality, then turned those requirements into wireframes and designs so the steering committee could resolve questions before development began. That early work is why the same people now know the platform from the inside.
Our role today
DevOps and support
tecnov8 keeps the platform running, secure and current as ACE's needs change. Our DevOps and support work covers:
DevOps
Managing releases, environments and deployments so changes reach the live platform safely.
Support and maintenance
Of the website, appeals portal and Case Review Tool.
Dynamics 365 helpdesk
The helpdesk that supports ACE's internal teams.
Security and updates
Keeping the platform patched and up to date.
Adapting to change
So the platform keeps pace with ACE's operational needs and evolving legislative requirements.
How we work together
Every change follows the same governed route
So ACE always knows what is being worked on, what it costs and who approved it.
- 01Requests from ACE's teams come through a single named route on each side.
- 02Each request is captured as a written requirement.
- 03tecnov8 provides an estimate, and ACE signs it off.
- 04Only approved work goes into development.
- 05A shared project portal shows every request with its status, cost and approval in one place.
Continuous improvement
Developing alongside ACE's operations
The platform keeps developing alongside ACE's operations rather than through one off projects. Current roadmap items include:
Screenshots at intake
So people can attach evidence when they submit an appeal.
Bulk upload improvements
To make handling high volumes of cases faster for ACE's teams.
Running a platform someone else built, or one you need to keep evolving?
Start with a technical assessment: fixed scope, written findings, and a clear plan whether or not we continue together. Or talk to us about support and DevOps for the platform you already have.