Managed Services · 24/7, By your side
We keep your app alive. Even if someone else built it. 24/7.
Most providers won't touch code they didn't write. We assess it, harden it, and stand behind it, AI-first monitoring, triage, and fixes around the clock, with real engineers behind the escalations. And your people get the same desk for their everyday IT.
You've already met your support desk, it's the same assistant that walks you through every quote on this site. The sales journey is the product demo.
Response and resolution stats publish here once the desk is live. Measured, not promised.
Free qualifier · 2 minutes
What needs supporting?
No calls unless you ask. Preferences remembered everywhere.
How it works
Qualify → Pick a tier → Onboard → It just answers
AI-first, orchestrated by human excellence: the same buy-online promise as everything we sell, and this time the thing you're buying is the thing that sold it to you.
Qualify
Free
One question routes you, app or people, then a two-minute questionnaire, including how you like to be spoken to. Try the desk on a real question while you're at it.
Pick your tier
fixed monthly
Per app for Application Support, per user for the IT desk. AI-first on every tier; humans exactly where you want them.
Onboard
days, not quarters
The origin check runs first, built by us, hardened by us, or assessed first, then knowledge ingestion, WhatsApp provisioning, and your preferences carried over.
It just answers
24/7
Instant, every hour of every day, and it reports its own performance so you can see it earning the subscription.
Family one: the hero
24/7 Application Support
Your app, watched and cared for around the clock: monitoring, error triage, security patches, dependency updates, and small fixes, priced per app, banded by complexity. AI does the watching at machine speed; engineers stand behind every escalation.
Not sure which band? The qualifier works it out from your stack.
App Guardian
The hero£499per app / month
AI-first care for the app itself, every hour of every day
- P1 response
- 30 min, 24/7
- Human coverage
- On-exception only
- ✓24/7 monitoring and error triage, it notices before your users do
- ✓Security patching and dependency updates, applied and tested
- ✓Bug fixes within fair use (~1 hr/mo of small fixes)
- ✓WhatsApp, web portal, email and phone. Same desk as everything else
App Guardian Pro
£1,199per app / month
Everything in Guardian, with named humans on escalation
- P1 response
- 15 min, 24/7
- Human coverage
- 9×5 named escalation
- ✓Everything in App Guardian
- ✓Named human escalation, business hours
- ✓Faster P1/P2 response targets
- ✓~3–4 hrs/mo fair-use fix allowance
App Guardian Enterprise
quoteper app / month
A dedicated engineer allocation and an SLA written for your board
- P1 response
- 15 min + resolution target
- Human coverage
- 24/7
- ✓Dedicated engineer allocation
- ✓Custom SLA with resolution targets, not just response
- ✓Larger fair-use allowance with rollover
- ✓Quarterly roadmap with a named engineer
Support configurator: build your desk, price it, buy it
The SLA, by severity
| Severity | What it means | Response | Work on the fix |
|---|---|---|---|
| P1 | Outage or security incident | 15–30 min, 24/7 | Work on the fix: immediately on Pro/Enterprise, from the start of business hours on Guardian |
| P2 | Major function broken | 1–2 hours | Work on the fix: next engineering window |
| P3 | Minor defect | 4 hrs / next business day | Work on the fix: business hours |
| P4 | Cosmetic | 1 business day | Work on the fix: business hours |
Response means detected, triaged, acknowledged and advised, by AI, around the clock. Work on the fix means a named engineer changing code, within your tier's hours. Enterprise adds contracted resolution targets.
Who built it changes nothing, except the front door.
Built by tecnov8
Instant onboarding, we already know every line. Setup waived when you attach Guardian at Build For You checkout.
Setup waived / minimal
Hardened by tecnov8
Fast onboarding: your codebase is already assessed and scored. Low setup fee, straight onto the desk.
Low setup fee
Built by someone else
The market gap nobody serves at a published price. We take it on, after the Production Readiness Assessment (£1,500–£7,500) tells us both exactly what we're standing behind. Part of the assessment fee credits against your first 3 months.
Assessment gate + £500–£1,000 onboarding
Plain-English exclusions: pre-existing defects in the underlying code sit outside fair use and are quoted via Fix Packs (£700–£1,250) or an agreed sprint from £1,000 a day, findings from your assessment, priced before you commit. Unscheduled ad-hoc work is £240/hour. Liability caps and minimum standards apply.
Fair use: App Guardian includes ~1 hr/mo of small fixes (Pro ~3–4 hrs); the AI Desk includes ~12 AI interactions per user per month, with password and access self-service unlimited and uncounted. AI-usage and WhatsApp per-message costs are pass-through-linked in the service terms: Meta and model pricing move, and we don't hide that in the subscription. Prices ex VAT, billed in GBP. UK customers pay 20% VAT, added at checkout; customers outside the UK are not charged UK VAT.
Family two: the companion
…and we support your people too.
The same desk, pointed at your team's everyday IT: password resets, Microsoft 365 and Google Workspace, devices, how-to: priced per user, instant at 3am. The human tiers exist for teams not ready to go fully AI; a respectable choice, priced honestly, upgrade and downgrade both ways.
24/7 AI Desk
The one to tryComing soon
£24per user / month
£500–£2,500 one-off setup
AI-led first and second line for your team, every hour of every day
- First response
- Instant (<30 sec), 24/7
- Human coverage
- None, edge cases logged asynchronously
- ✓Password resets, M365 / Google Workspace, apps, devices, how-to, 24/7
- ✓WhatsApp, web portal, and voice
- ✓Preference continuity: it already knows how you like to work
- ✓Unlimited password and access self-service
- ✓Fair use: ~12 AI interactions per user per month (soft cap)
AI + Business-Hours Human
Coming soon
£40–£55per user / month
£1,500–£5,000 one-off setup
Everything in the AI Desk, with humans on triage 9×5
- First response
- Instant AI · ≤1 hr human
- Human coverage
- 9×5, ≤1 business-hour response
- ✓Everything in the 24/7 AI Desk
- ✓Human triage and escalation, business hours
- ✓Human ticket allowance included
- ✓≤1 business-hour human response, in writing
AI + 24/7 Human
Coming soon
£75–£110per user / month
£3,000–£7,500 one-off setup
The full desk: follow-the-sun human coverage behind the AI
- First response
- Instant AI · ≤30–60 min human
- Human coverage
- 24/7 follow-the-sun, ≤30–60 min response
- ✓Everything in AI + Business-Hours Human
- ✓Follow-the-sun human coverage, 24/7 · 365
- ✓Priority incident handling
- ✓Real 24/7 human cover is expensive, so we price it honestly
The bundle
One desk for your app and your people.
Support your app and your team together: one bot, one number, one preference profile, and a bundle discount when both are on the desk. Your users never wonder which door to knock on, because there's only one.
Bundle discount ~10–15% when both families are in the cart.
It already knows how you like to work.
Whatever you set during your first conversation (voice on or off, tone, formality, language, preferred channel) follows you into the support service, on every channel. Set it once in the qualifier and watch: the desk remembers, from your first quote to your thousandth ticket.
- ✓Tone and formality, from 'straight to the point' to 'talk me through it'
- ✓Channel, WhatsApp, app, web, or voice; it meets you where you are
- ✓Language, support in the language your team actually works in
- ✓One profile across sales and support, never re-introduce yourself
Where it lives
Your support desk, in your pocket
Support that waits behind a portal login doesn't get used. The desk lives on the channels your team already has open.
Your support desk in the chat app your team already opens fifty times a day. No new logins, no portals to remember.
Branded mobile app
Your company's own support app, tickets, status, and instant answers under your logo.
Web portal
The full desk in a browser: history, reporting, and admin controls for whoever runs IT.
Voice
Call and talk to it. Same assistant, same memory, same fixes, for the people who'd rather speak than type.
Getting started
Live in days, not quarters
- 1
App-origin check, built by us, hardened by us, or assessed first
- 2
Knowledge-base ingestion. We read your docs, code notes, and quirks
- 3
WhatsApp and app provisioning under your brand
- 4
Preference profiles carried over from everyone's sales journey
Fair questions
Someone else built our app. Will you really support it?
Yes. That's the point. The Production Readiness Assessment goes first, so we both know exactly what we're standing behind; part of that fee credits against your first three months of Guardian. Pre-existing defects it finds are priced openly as Fix Packs, never smuggled into the subscription.
What counts as a 'small fix' on App Guardian?
Roughly an hour a month of engineering. Broken buttons, config corrections, dependency bumps that misbehave. Bigger work routes to the published Fix Packs, an agreed sprint from £1,000 a day, or £240/hour ad-hoc, quoted in writing before anything starts.
What happens when the AI can't fix something?
On the AI tiers it logs the issue cleanly with everything it learned. On the human tiers it escalates to a person within the SLA, with full context, so nobody repeats themselves.
Can we start AI-only and add humans later?
Yes, and the other way too. The upgrade and downgrade path runs both directions, monthly, in both families.
Where does our data live?
The preference and memory layer runs in EU data centres, with UK-sovereign options for regulated estates. Full details in the service terms.
Someone else built it?
The Production Readiness Assessment is the front door, scored, credited against your first three months of Guardian.
We're building it for you?
Attach App Guardian at Build For You checkout, setup waived, because we already know every line.
Pair it with security
The same desk, plus your whole estate watched 24/7, most clients take both.
Try your new support desk before you buy it.
The qualifier at the top of this page answers a real question instantly and remembers how you like to work, and that's the product. Apps from £249/month, people from £24/user: one desk for both.