What live software needs
- Monitoring, so problems are noticed before customers notice them.
- Security patches and dependency updates, applied and tested.
- Bug fixes, from small everyday ones to the occasional bigger one.
- A way to raise a problem, and someone who answers.
Your options
- The original builder, if they're still around and still interested.
- A freelancer, which is one person to cover every hour of every day.
- An agency, although many only support what they built themselves.
- A support plan from a team whose job it is.
Taking on software someone else built
The market gap nobody serves at a published price. We take it on, after the Production Readiness Assessment (£1,500–£7,500) tells us both exactly what we're standing behind. Part of the assessment fee credits against your first 3 months.
What it costs
| What | Price | What it covers |
|---|---|---|
| App Guardian | £249 / £499 / £899 | A month per app, by complexity: a simple site or portal, a standard web app, or a complex app or SaaS. Monitoring, patching and small fixes, around the clock. |
| App Guardian Pro | £649 / £1,199 / £1,999 | Everything in App Guardian, plus named human escalation in business hours and faster response targets. |
| App Guardian Enterprise | from £1,500 | A dedicated engineer allocation and a custom SLA. |
| Software someone else built | Assessment gate + £500–£1,000 onboarding | An assessment first, so we both know what we're standing behind. |
Prices exclude VAT. UK customers pay 20% VAT at checkout; customers outside the UK pay none. App Guardian's fair use covers about an hour a month of small fixes; Pro covers three to four. Every plan can be paid annually: one invoice and one renewal instead of twelve.
How the desk works
AI answers at any hour, on WhatsApp, the web portal, email or phone. Anything that needs judgement goes to an engineer, and on App Guardian Pro that's a named person in business hours.